It seems that often the people within an organization that are most connected, most concerned, most interested in the bottom line are the leaders. I don’t believe that frontline employees are uninterested; I believe frontline employees are unaware and disconnected from how they can possibly impact the bottom line.

When you show up authentically learners respond favorably. They watch how you present the content, and how practical you are with delivering it. But isn’t that so broad? What does it mean to show up as your authentic self, and why does that matter in training?